FDS Prioritizes Customer Service
During our visit to FDS, CEO Alain Ronse excitedly shared with us the significant leap his company has made in digital transformation.
FDS, a specialist in movable walls, solar shading, and sanitary partitions, has one clear mission: delivering projects of top quality. And quality starts with a structured approach and flawless organization, according to Alain. That's why FDS decided to implement ByondFiles in early 2023—a digital solution that elevates their entire project management to a higher level.
“Thanks to ByondFiles, the team works more efficiently, errors are minimized, and projects remain consistently well-organized.”
Why ByondFiles?
"Our choice for ByondFiles was simple," says Alain. "We needed a central platform easily accessible both in the office and on the go. It's all about simplicity and speed. With ByondFiles, we now have one central dossier for each project, where all information—from quotes to photos and emails—is neatly organized. This makes it easy for everyone on the team to find what they need."
The user-friendliness of ByondFiles doesn't stop at simply centralizing files. At FDS, all departments, from sales to project follow-up, are now part of this digital ecosystem. "We've tailored access for each function," Alain explains. "For instance, a technician only sees folders relevant to them, while a calculator has access to more extensive project information. This ensures everyone gets exactly what they need—no more, no less."
Quick Start
The introduction of ByondFiles was seamless. "Everyone got to grips with it in no time," Alain says with a smile. "The software fits perfectly within our existing IT landscape, which also includes Office365 and Teamleader. And the best part is that employees genuinely embrace the system, as they can easily find and update all project information. Photos and emails are no longer scattered across different local galleries or Outlook mailboxes, but are all neatly integrated."
Structured Files
FDS is known for its innovative approach and commitment to top quality. Thanks to ByondFiles, the team works more efficiently, errors are minimized, and projects remain well-organized. "Ultimately, it's about more than just technology," concludes Alain. "ByondFiles helps us go the extra mile for our clients, which strengthens our market position."
For companies like FDS that strive for optimal project organization and seamless team collaboration, ByondFiles is the tool that makes a difference.
