No More 'Paper' Measurements for Marlier Haarden
Marlier Haarden is a well-known distributor of custom fireplaces and interiors in the Antwerp region. Their range includes gas, wood, electric, and bio-ethanol fireplaces. Additionally, they work with two installation teams to take measurements and install their products at the client's location without hassle.
Apart from their installations, they have a beautiful showroom that welcomes numerous clients weekly. Each client requires proper follow-up: quotes, order confirmations, measurement forms, etc. To efficiently manage all of these, Marlier Haarden came into contact with ByondFiles.
How Did They Operate Before Introducing ByondFiles?
Before implementing ByondFiles, they used a local server with various folders. Co-owner Karen shares that she often wasted a lot of time searching for the right document. In addition, she received numerous photos via WhatsApp daily from various installations or after-sales service.
“It was sometimes difficult to find the correct photos later on,” Karen admits.
Bart, the owner of Marlier Haarden, is responsible for taking measurements at the client's location. Previously, he would draw up measurements with pen and paper on-site. The downside to this method is the risk of losing these paper versions.
Now Bart navigates in ByondFiles to his client dossier, opens a new sketch, and draws the sketch directly into the dossier.
“This is also convenient for Karen,” says Bart, “in this way, she can immediately see all the information at the office.”
The Correct Technical Datasheets for Our Installers on Their Own Smartphones or Tablets
Our two installation teams operate on different sites daily. Photos are very important in our industry and can later serve as evidence, Bart notes. Our team members each have a smartphone where they can easily upload photos using the ByondFiles app. They can add comments or annotate a photo, which is very handy in our sector, Bart finds. Technical datasheets are also always reviewed before we start an installation.
Thanks to ByondFiles, we have uploaded the latest technical datasheets for each brand, and our team can access them on their devices in no time.
The Fireplace Sector and ByondFiles: A Match Made in Heaven
For us, there are several advantages to working with ByondFiles. Firstly, we have access to our documents from anywhere. There are fewer unnecessary clicks. Moreover, we can share quotes through a link instead of emailing them to potential clients. Finally, measurement sheets and photos are immediately placed in the correct client dossier.
In short: ByondFiles is highly recommended in the fireplace sector!